Cyrusher Returns & Exchanges
We want you to ride with confidence, which is why we offer a 15-day return policy for unused items in their original packaging. Please note that certain restocking fees may apply to electric bike returns to cover shipping and handling costs.
Initiate Your Request
Contact our support team within 15 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Shipment
Securely pack the item in its original factory packaging, including all batteries, chargers, keys, and manuals to ensure safe transit.
Ship to Warehouse
Affix the provided shipping label and drop off the package at an authorized carrier location; keep your tracking number for confirmation.
Inspection and Refund
Once our technicians inspect the returned gear for quality assurance, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing